Social landlords

Our service is always free. Even during the energy crisis, when some providers either charged for or cancelled their services, Energy Angels continued to offer free support to all our existing partners and even those who were let down by others. We hope our actions during the most difficult times can give you some assurance of our ethics and commitment, which make us who we are.

When you choose your bolt-on energy supplier from our supplier panel, they pay us for various transactions, including change of supply, change of occupancy data and smart meter installs.

Energy suppliers enhance our service by allowing us to provide free-of-charge management of your supplies, faster turnaround times on some energy issues, and free void energy. However, our service is already comprehensive, and includes:

• Our ability to resolve issues with any energy supplier – we don’t have to wait for properties to switch over to our panel to act immediately.
• Our own award-winning Energise platform manages all aspects of our service and offers key data insights, including real-time links into the national databases for accurate supplier information.
• We can bolt on different suppliers on demand without affecting your service.
• We help your finance teams liaise with suppliers to ensure more accurate billing.
• Our online and mobile energy clinics are available to all our partners, providing extra support for your residents.

Yes. Treat us as your personal energy assistant – we’re here to remove debts, restore power, and solve any admin issues to do with bills and tenancy changes. The vast majority of energy issues are covered under our service-level agreements (SLAs), and we pay you if we don’t deliver. There are a few areas which take longer – like new connections, meter tampers or energy theft, and other more rare issues – but we’re here to support you every step of the way and all our work is tracked and reported back to you.

We have two service-level agreements (SLAs) or guarantees:

1. To start your energy tickets within the hour on average.
2. The total working time on your tickets will not exceed four hours on average.

We’re able to split your urgent and planned tickets so that engineers can make the most of their time at properties, and everything is reported through our Energise portal.

Yes. We have an in-house PayPoint and can pre-program keys and cards, sending them by next-day delivery to an address of your choice. The envelopes are clearly marked with the Energy Angels logo so you can identify them straight away.

All our data comes from our Energise system, which is backed by years of specialist work. During your due diligence on our service quality, please ask for as many reports as you’d like to see. 

Many other providers will claim high stock management figures or a large number of landlords they work with. But as market leaders trusted by over 25% of social landlords, our advice is to always ask for a full list of partners with references to check out. We’ll gladly provide proof of every claim that we make.

We would take these calculations with a pinch of salt as they can’t take all the facts into consideration without an in-depth conversation to better understand your operations. We’re happy to provide estimated figures once we’ve discussed your current practices and then, during our relationship, we’ll back this up with real-world reporting. We’d never use inaccurate figures to overstate our impact.

Many in our sector are trained by energy suppliers but aren’t fully aware of the challenges faced during the notice, empty or lettings process. Instead, we’ve always approached our services from the landlord and resident’s point of view. Our processes have been built with you in mind, and we’re constantly lobbying energy suppliers to adapt to your needs.

We believe in fairness and professionalism, and we’re proud of our service. During your contract with us, we’ll be investing heavily in the relationship – bringing new tech innovations and training quality people to serve you quickly and to high standards. For us to commit to delivering this outstanding service to you, it’s important for us to have assurances up front.

Our aim is to reach net zero by 2030. And our journey towards getting there is always evolving – as it should. 

Starting with our office space, we converted a disused Grade II-listed building in 2020 and immediately decarbonised the heating system, removing all gas and sourcing a renewable electricity supplier. We then turned our attention to our fleet. Since 2021, all our vehicles and company miles have been covered by electric or hybrid vehicles with a focus on renewable charging where possible.

Our service reduces carbon too. With our in-house Energise platform (hosted with Amazon Web Services) and our expert Energy Assistants, we eliminate physical journeys, phone calls and data transactions, and reduce the need for temporary power in void properties. Our free resident advice service empowers residents to use less energy as well.

Please see our sustainability policy for more information.

It’s always a good move to simplify your operations and we understand the benefits of having one supplier across your portfolio. The downside is that it’s never a holistic approach. 

Until you can remove all evictions, abandonments and bereavements, there will always be unplanned voids or empty homes which won’t be with your preferred supplier. In these situations, you’re either having to hit the phones yourselves or wait for a switch. Even with faster switching, you can still be waiting days and sometimes weeks if there are objections – which are much more common with unplanned voids due to billing or accounts being incorrect, in debt or in probate. 

With Energy Angels on board, there’s one simple process for everything – and a solid solution every time.

Yes. Our systems talk to the national database in real time, so we always know who the current energy supplier is for every move out and move in. We’ll notify the council and water too, if this is helpful, although it’s completely optional.

We’re really flexible here and understand it’s not always convenient to use our portal. You can reach us via WhatsApp, Teams message, call, text or email, or log into our portal at any time to submit new tickets and keep updated with any progress.