Support with your Energy Bills

Energy support for residents in 2023

This instructional piece was written in July 2023 and will be updated accordingly with any updates with latest information regarding support for residents.

Every home should be a warm and safe place, in last year’s Fuel Poverty Awareness Day, it highlighted that support is required for more than 4 million UK households who are in fuel poverty.
The reality is that the situation is getting much worse and we’re in for a challenging time unless fundamental changes are made to the energy industry.

Ultimately, costs resulting from the energy crunch will need to be recovered through customer energy bills. This will only further increase the pressure on household finances at a time when typical households are still paying over £2,000 per year.

Tips if you’re falling behind on your energy bills

If you’re finding yourself struggling to pay for energy bills, there are multiple steps you can take through the support network. Energy bills still remain high with capped typical energy bills capped at £2,074.

In this guide we will talk through the best, most effective methods of tackling high energy bills.

Government Funded Energy Discounts

There are some short-term options:
Warm Home Discount – This will be available again from October 2023
Winter fuel Payment
Cold Weather Payment – This will be available again from November 2023
It is important that you do all that you can to keep energy bills to a minimum. There are many ways to be more energy-efficient at home and most will cost you nothing. See our top free energy saving tips for 2023.

Help with energy bills

The British Gas Energy Trust (BGET) helps those families and individuals experiencing hardship and struggling with energy debts. You do not have to be a British Gas customer to receive support, but grants are capped at £1,500.
Visit British Gas Energy Trust to find more information or apply for a grant here.

Help with water bills

If you’re one of 8 million Severn Trent Water customers, you can apply for help with your water bills.
You could receive up to 90% off the average Severn Trent Water bill through the Big Difference Scheme.

United Utilities supplies water to customers who live in the North West of the country and United Utilities Trust Fund offers support to customers of United Utilities who are struggling to clear their water arrears.

More information can be found here along with how to apply

Speak with your supplier

Under the rules of Ofgem, suppliers have to help you if you’re struggling with bills – this usually involves a payment plan being set up so that it’s more affordable.

This could also include:

  • Time to pay increase
  • Reductions in payment for short-medium term
  • Payment plan reviews
  • Access to hardship funds

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