We began working with Energy Angels over 3 years ago and we haven’t looked back! Within 3 months of working with Energy Angels we had a preferred supplier and new Smart meters being installed.

Working with EA has allowed us to relet properties on supply, they also register and close accounts on our behalf to ensure accurate billing. 

The best part of working with EA is they have the best interests of our resident at the heart of what they do. They do their best to ensure the incoming tenant is on supply and have the Energy Suppliers details to hand. The system they use is also web based, easy to use and you get a dedicated Account Manager/ team for support.

Before our Housing association began utilising Energy Angels, we had a huge issue with many of our properties in relation to the gas and electricity supplies.

As a social housing provider, a lot of our properties have pre-payment utility meters and trying to get hold of the suppliers took up a lot of our time. Even once we could reach the suppliers there was no guarantee we could get a solution or even access to the accounts in some cases.

Since we started working with Energy Angels our working lives have become so much happier!  After entering the properties onto the portal, we can now be confident that whatever issues we encounter, simply by raising a ticket we can get them resolved without the need to spend hours on the telephone or web chat to a utility company who may or may not assist you!

We are able to get debt clearance and meter exchanges done with the minimum of fuss now and we can be confident of a solution within a minimal time frame. This means we can get properties turned around much more quickly and get them back out ready to let meaning we maximise our rental income as well as being able to provide housing in a timely manner for those in need.

Working with Energy Angels has given us back the time we need to actually undertake our job roles and we are really happy to be working with them.

Before using the Energy Angels service, we spent many hours on the phone to suppliers trying to sort various issues with the most time-consuming being debts on meters. Now we are working with Energy Angels we no longer need to contact suppliers directly and can simply log a ticket on the portal safe in the knowledge that one of the team will have it dealt with in no time. Energy Angels have saved us a lot of time and helped to ensure our void properties are ready for new customers to move in.

We have been with Energy Angels for just a few weeks and the support to get the contract up and running has been really friendly and responsive and we have managed to resolve some meter issues that we have been battling with prior to the contract starting.

We are meeting regularly to ensure we know what is expected from both sides and so far so good with good communication answering any queries we come across.